Faq’s

Frequently Asked Questions

Find answers to all your queries about our service.

Who can I contact for support or complaints?

Our 24/7 customer support team is available via live chat, email (support@gravitytrustgroup.com.ng), or phone. You can also visit the “Get in Touch” page to locate ...
Does GTG Bank support international money transfers?

Yes, GTG Bank allows secure and fast international transfers. You can send and receive money globally using our SWIFT-enabled banking system with competitive exchange rates.
How do I complete my KYC verification?

You can complete KYC online by uploading your ID, address proof, and a recent photo through the GTG Bank app or web portal. Alternatively, you ...
What is the interest rate on GTG Bank savings accounts?

GTG Bank offers competitive interest rates on savings accounts—ranging up to 6.5% per annum, depending on the account type and balance. Visit our savings page ...

How can I apply for an international debit card?

Once your account is active, you can apply for an international debit card through the mobile app, online banking, or by visiting a GTG Bank ...
Is my money safe with GTG Bank?

Absolutely. GTG Bank uses advanced encryption, two-factor authentication, and real-time fraud detection to protect your funds and personal data. Your financial security is our top ...
How do I open a GTG Bank account?

You can open an account by visiting any GTG Bank branch or through our website/mobile app. Simply fill out the registration form, upload valid ID ...
What services does GTG Bank offer?

GTG Bank offers a wide range of banking services including savings and current accounts, fixed deposits, international debit cards, online and mobile banking, personal loans, ...